Seasoned healthcare IT professional and emerging AI transformation leader with 15+ years of experience bridging clinical operations and technology. I design and deliver intelligent solutions that elevate workflows, improve patient outcomes, and enable data-driven decision-making at scale. With hands-on expertise in AWS cloud infrastructure, Epic EHR, automation, and Infrastructure as Code — paired with a growing command of AI tools and large language models — I help organizations move from reactive IT support to proactive, AI-augmented operations. Proven ability to lead cross-functional initiatives, translate complex technical concepts for executive audiences, and drive measurable improvements in efficiency and quality.

Cosmos Administrator Nordic Global (formerly Bon Secours Mercy Health)

January 2024 - Current

• Administer and maintain data mappings within the Epic Cosmos platform, ensuring data integrity, interoperability, and compliance with Cosmos Governing Council guidelines across a large health system.
• Developed and implemented data mapping processes to optimize clinical data exchange and support the ongoing evolution of the Cosmos platform.
• Supported the implementation of new Cosmos features and updates, validating accuracy of internal data structures and terminology to ensure downstream reporting fidelity.
• Provide expert guidance on Cosmos data usage, governance standards, and compliance with relevant healthcare regulations and organizational policies.
• Leverage deep understanding of Cosmos components — including data mapping, reporting, and analysis — to contribute to enterprise-wide data governance strategies.
• Serve as a subject matter expert bridging clinical operations and data platform needs for cross-functional stakeholders and leadership.

Sr. Application Coordinator Nordic Global (formerly Bon Secours Mercy Health)

August 2016 - January 2024

• Actively exploring and applying AI tools (ChatGPT, GitHub Copilot) to accelerate analysis, documentation, and process improvement workflows — reducing time-to-insight and analyst overhead.
• Identified opportunities for greater efficiencies through process improvement, systems integration and guided the implementation of these solutions.
• Pioneered the implementation of system utilities into the Analyst workflow.
• Developed improved workflows which drastically reduced the implementation time of large scale projects.
• Created a system to aggregate metadata to aid in tracking requirements for bi-annual reviews.
• Identified a gap in reporting resources for Order Set utilization metrics; collaborated with the Quality team to develop executive-level Tableau dashboards for Informatics leadership to review Order Set utilization in graphical format.
• Assisted in creating policies and procedures for Order Set utilization to retire unused content annually from the EMR.
• Performed annual analysis of Order Sets to retire unused content in accordance with policy, reducing unutilized Order Sets from ~4,000 to ~1,800 in the first year.
• Developed custom Reporting Workbench reports for Inpatient Order Sets to identify OSQs and PRLs affected by order changes.
• Utilized SQL to analyze exported Order Set data across environments to identify and remediate discrepancies.
• Worked with the Quality team to ensure QRDA metrics for VTE and Sepsis documentation are properly captured, making system changes as identified.
• Created recommended Order Set and BPA alerts based on clinical documentation standards.
• Collaborated with ASAP application team to improve Sepsis workflows, streamlining transitions of care from ED orders to Inpatient unit transfers.
• Skilled in multiple full-cycle Epic implementations.

Identity and Access Management (IAM) Application Coordinator Bon Secours Health System

August 2015 - August 2016

• Lead IAM implementation for our health system's first Epic partner ensuring project deadlines were met.
• Utilized Microsoft Access to join common user data sets to create Employee Access Record Spreadsheets using SQL Query builder.
• Developed a suite of scripts in Microsoft PowerShell to automate common tasks and manipulate mass volumes of user data that created Employee Access Records (EAR) & Role-Based Access (RBAC) spreadsheets utilized during pre-implementation and user scope activities.
• Coordinated with Application teams during implementations ensuring new user roles were scoped appropriately, and existing user records were modified correctly. Maintained and updated EAR and RBAC.
• Reviewed incoming access requests and vetted them per policy.
• Developed script to retrieve and mass verify data with the NPPES NPI Registry's API.
• Working with the Provider Verification Team I developed various excel macros to post-process and format spreadsheet data that they used to import data into the EMR.

Enterprise Orders Application Coordinator Bon Secours Health System

April 2010 - August 2015

• Mentored new hires during on-boarding, while obtaining certifications, and initial work assignments ensuring they knew how to use system tools and resources to be successfully analysts.
• Defined user requirements for complex systems and educated customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and created related documentation as necessary.
• Coordinate support and issue resolutions with the facilities to provide tier-3 application support.
• Facilitated product demos detailing high-level functionality for various audiences.
• Maintained client SLAs for issue resolution.
• Implement enhancement requests from the end-user.
• Lead effort to migrate content from Oracle based intranet into SharePoint 2010 for application team.
• SharePoint site owner for application team. Created and maintained site content.
• Created tip sheet database and automated processes in SharePoint for application teams to submit end-user tip sheets for the enterprise which standardized the process and materials distributed.
• Developed highly automated workflows for tip sheets, issue tracking, PTO requests & approval
• Managed application upgrades for multiple version. Facilitated different aspects of reviewing Release Notes, completing application build, and conducted functionality demos for executive leadership.
• Assisted in developing Executive and Nurse Manager metrics dashboards.
• I developed a custom sidebar for provider required documentation including core measures using required documentation rules.
• Optimized and streamlined provider's reports and workspaces.
• Worked with physician champions and leaders on various project meetings and enhancement projects.
• Redesigned physician workspace with a new overview report, providing users with access to critical medical data at a glance from one screen.
• Worked on order mode redesign project where I created inclusion/exclusion criteria to allow specific orders to be placed using a new 'Within Scope of Clinical Practice' order mode for nurses.
• Identified, managed, and communicated issues and risks, diplomatically escalating as appropriate through areas affected. Assisted others in gathering, assessing and troubleshooting of application failure root causes.

Go-live Consultant

April 2009 - April 2010

End-user go-live support for Stanford University Dermatology Clinic, Sentara Hospital, & University of Chicago Hospital during Epic EMR go-lives.

Sergeant United States Marine Corps

May 2008 - April 2009

Recalled from Inactive Ready Reserve to active duty during a time when Senior Enlisted Marines were needed in support of various missions.

Go-Live Consultant Kaiser Permanente

October 2006 - May 2008

End-user go-live support for Southern California Kaiser Permanente hospitals during multiple large scale Epic EMR implementations.

Military Police United States Marine Corps

August 2002 - August 2006

Served and performed various roles and duties as directed while in support of the Marine Corps mission.